Your privacy matters to us. This Privacy Policy explains exactly what personal data lenabet collects, why we collect it, how we use it, and the rights you have as a player registered on our platform.
These cards highlight the core pillars of how lenabet handles your personal information. Please read the full policy below for complete details.
lenabet collects only the personal data necessary to operate your account, verify your identity, process transactions, and comply with Philippine regulatory requirements. We do not collect data we do not need.
Your data is used to provide and improve lenabet services, process deposits and withdrawals, verify your identity, prevent fraud, and communicate important account information to you.
lenabet does not sell your personal data. We share data only with trusted service providers necessary to operate the platform, and with regulatory authorities as required by Philippine law.
All data transmitted between your device and lenabet is protected by 256-bit SSL encryption. We implement industry-standard technical and organisational security measures to safeguard your information.
As a lenabet player, you have the right to access, correct, and request deletion of your personal data. You may also object to certain types of processing and withdraw consent where applicable.
lenabet uses cookies and similar technologies to improve your experience, remember your preferences, and analyse platform usage. You can manage your cookie preferences through your browser settings.
Welcome to the lenabet Privacy Policy. lenabet ("we", "us", "our") is committed to protecting the personal data of every player who registers and uses the lenabet platform at lenabet.app. This Privacy Policy explains in clear terms what personal information we collect, the purposes for which we use it, how we keep it secure, and the rights available to you under applicable Philippine data protection law.
This Privacy Policy applies to all personal data collected through the lenabet website, mobile platform, customer support channels, and any other services we provide. It should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.
This policy is written in English and is intended for players located in the Philippines. In the event of any inconsistency between a translated version and the English version, the English version shall prevail. We may update this policy from time to time — the date of the most recent revision is shown at the top of this page.
For the purposes of applicable data protection legislation, lenabet is the data controller responsible for the personal data collected through the lenabet platform. As data controller, lenabet determines the purposes and means by which your personal data is processed.
lenabet processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are committed to upholding the principles of transparency, legitimate purpose, and proportionality in all data processing activities.
When you register a lenabet account, make a deposit or withdrawal, contact our support team, or participate in promotions, you may provide us with the following categories of personal data:
When you access and use the lenabet platform, we automatically collect certain technical and behavioural data, including:
In certain circumstances, lenabet may receive personal data about you from third parties, including identity verification service providers, payment processors, fraud prevention agencies, and regulatory authorities. We use this data only for the purposes described in this policy.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, ID documents | You / KYC providers |
| Contact Data | Email, mobile number, address | You |
| Financial Data | GCash, PayMaya, bank details | You / Payment processors |
| Technical Data | IP address, device info, browser | Automatically collected |
| Usage Data | Betting history, session data | Automatically collected |
| Verification Data | ID photos, selfies | You |
lenabet uses the personal data we collect for the following purposes:
We use your identity, contact, and account data to create and manage your lenabet account, verify your identity, process your deposits and withdrawals in Philippine Peso (PHP), provide access to our games and betting markets, and deliver customer support when you need it.
lenabet is required by Philippine law and applicable gaming regulations to collect and retain certain personal data. This includes conducting Know Your Customer (KYC) checks, verifying that players meet the minimum age requirement of 21 years, complying with anti-money laundering (AML) obligations, and reporting to regulatory authorities as required.
We use technical data, usage data, and financial data to detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the lenabet platform. This processing is essential to maintaining the integrity and security of our services.
lenabet uses your account and usage data to monitor gaming behaviour, identify potential signs of problem gambling, and apply responsible gaming tools such as deposit limits, loss limits, and self-exclusion where appropriate. This processing is carried out in the interest of player welfare.
With your consent, lenabet may use your contact data to send you information about promotions, bonuses, new games, and other lenabet offers that may be of interest to you. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting our support team.
We use aggregated and anonymised usage data to analyse how players interact with the lenabet platform, identify areas for improvement, and develop new features and services. This data does not identify you personally.
lenabet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable regulations:
lenabet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:
We share personal data with carefully selected third-party service providers who assist us in operating the lenabet platform. These include identity verification and KYC providers, payment processors (including GCash, PayMaya, and banking partners), IT infrastructure and hosting providers, customer support platform providers, and fraud detection and security service providers. All service providers are contractually required to process your data only on our instructions and in accordance with applicable data protection law.
lenabet may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, courts, or other government bodies where required to do so by law, court order, or regulatory requirement. This includes disclosures required under anti-money laundering legislation and gaming regulations.
In the event of a merger, acquisition, restructuring, or sale of all or part of lenabet's business, your personal data may be transferred to the relevant successor entity. We will notify you of any such transfer and the privacy practices of the successor entity before your data is transferred.
We may share your personal data with third parties in other circumstances where you have given your explicit consent to such sharing.
lenabet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.
The following general retention periods apply to the main categories of personal data we hold:
When personal data is no longer required, lenabet will securely delete or anonymise it in accordance with our data disposal procedures.
lenabet takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure.
While lenabet takes all reasonable steps to protect your data, you also play an important role in keeping your account secure. You are responsible for maintaining the confidentiality of your lenabet login credentials and for ensuring that you log out of your account when using shared or public devices. If you suspect that your account has been compromised, please contact our support team immediately.
lenabet uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and gather analytical data about how our services are used.
You can manage your cookie preferences through your web browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the lenabet platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of our services.
Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by lenabet:
To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to all valid requests within thirty (30) days. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.
The lenabet platform is strictly intended for adults aged 21 years and older. lenabet does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement of 21 years is a mandatory condition of registration and is enforced through our age verification procedures.
If lenabet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the depositing payment method after deducting any applicable processing fees.
The lenabet platform may contain links to third-party websites or services for informational or operational purposes. This Privacy Policy applies solely to the lenabet platform and does not extend to any third-party websites or services that may be accessible via links on our platform.
lenabet is not responsible for the privacy practices, content, or data handling of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on the lenabet platform does not constitute an endorsement of the linked website or its privacy practices.
lenabet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this policy, we will notify registered players by email or by displaying a prominent notice on the lenabet platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the lenabet platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this policy periodically to stay informed about how lenabet protects your personal data.
If you have any concerns about changes to this Privacy Policy, please contact our Data Protection Officer using the details provided in Section 14 before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way lenabet handles your personal data, please contact our Data Protection Officer through the following channel:
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that lenabet has not handled your personal data in accordance with the Data Privacy Act of 2012. For more information about your rights and how to file a complaint, please refer to the NPC's official resources.
For questions about responsible gaming and self-exclusion, please visit our Responsible Gaming page. For the full terms governing your use of the lenabet platform, please review our Terms & Conditions.
We take your privacy seriously so you can focus on what matters — enjoying the game. Sign in and experience lenabet with confidence.
Must be 21 years or older to play. Please gamble responsibly.