lenabet FAQ
Your Questions, Answered

KYC stands for Know Your Customer — it's a standard identity verification process required by Philippine gaming regulations and anti-money laundering laws. lenabet requires all players to submit a valid government-issued Philippine ID before processing any deposits or withdrawals. Accepted IDs include:

• Philippine Passport
• Driver's Licence (LTO)
• SSS or GSIS ID
• PhilSys National ID
• Voter's ID
• PRC ID

KYC also protects you — it ensures no one else can access or withdraw from your account.

No. lenabet strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset feature on the lenabet Login page or contact our support team.

Go to the lenabet Login page and click "Forgot Password?". Enter the email address linked to your account and we'll send you a secure password reset link. The link expires after 30 minutes for security reasons. If you don't receive the email, check your spam folder or contact our 24/7 support team via live chat.

You can update most personal details — such as your mobile number, address, and communication preferences — from your Account Settings page after logging in. However, changes to your full name or date of birth require identity re-verification. Contact our support team with supporting documents and we'll process the update within 2 business days.

lenabet supports the most popular payment methods used by Filipino players:

• GCash — instant deposits and fast withdrawals
• PayMaya (Maya) — instant deposits and fast withdrawals
• BPI Online Banking — same-day processing
• BDO Online Banking — same-day processing
• Metrobank Online Banking — 1–2 business days

All transactions are processed in Philippine Peso (₱ PHP). No foreign currency conversion fees apply for Philippine-based players.

The minimum deposit on lenabet is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, and Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

GCash and PayMaya deposits are credited to your lenabet account instantly in most cases. Bank transfers (BPI, BDO, Metrobank) are typically credited within 15–60 minutes during business hours. If your deposit hasn't appeared after 2 hours, contact our support team with your transaction reference number and we'll investigate right away.

lenabet does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider if you're unsure. The amount you deposit is the full amount credited to your lenabet wallet.

lenabet offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page after you log in. Welcome bonuses are subject to wagering requirements — meaning you need to bet the bonus amount a certain number of times before you can withdraw the bonus winnings. Always read the full bonus terms before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before the bonus funds become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing. Different games may contribute differently — slots typically count 100%, while table games may count less. Check the specific bonus terms for full details.

Most lenabet promotions are claimed automatically when you make a qualifying deposit. Some promotions require you to enter a promo code during the deposit process or opt in via the Promotions page in your account. Make sure to read each promotion's terms carefully — some bonuses have time limits, minimum deposit requirements, or game restrictions.

No — bonus funds cannot be withdrawn until the associated wagering requirements are fully met. However, you can choose to forfeit an active bonus at any time from your account settings if you'd prefer to withdraw your real-money balance without completing the wagering. Note that forfeiting a bonus is irreversible.

lenabet offers a wide variety of games and betting options for Filipino players:

• Playtech Live — premium live dealer casino games including baccarat, roulette, blackjack, and more
• Money Coming — exciting Filipino-favourite card and table games
• Bingo — online bingo rooms with multiple game variants
• Slots — hundreds of slot titles from top providers
• lenabet Casino — full casino experience with sports betting including PBA, NBA, UFC, and boxing

Yes! lenabet is a favourite among Filipino basketball fans because we offer competitive odds on PBA (Philippine Basketball Association) games, including the Commissioner's Cup, Philippine Cup, and Governors' Cup. You can also bet on NBA, FIBA, and other international basketball competitions. Live in-play betting is available for selected matches.

Yes. All games on lenabet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live dealer games are streamed from professional studios with real dealers and are subject to independent auditing. lenabet is committed to providing a transparent and fair gaming environment for all Filipino players.

lenabet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold to third parties. For full details on how we handle your data, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your lenabet account. When enabled, you'll need to enter a one-time code sent to your registered mobile number or email address every time you log in from a new device. We strongly recommend enabling 2FA from your Account Security settings to protect your account and funds.

If you suspect someone has accessed your lenabet account without your permission, take these steps immediately:

• Change your password right away via the lenabet Login page
• Enable two-factor authentication if not already active
• Contact our 24/7 support team via live chat to report the incident
• Request a temporary account freeze while we investigate

Our security team will investigate and respond within 2 hours.

lenabet provides a full suite of responsible gaming tools available to all players from their account settings:

• Deposit Limits — set daily, weekly, or monthly caps
• Loss Limits — restrict how much you can lose per period
• Session Time Limits — cap how long each gaming session lasts
• Reality Check Reminders — periodic pop-ups showing your time and spending
• Cooling-Off Period — take a short break of 24 hours to 6 weeks
• Self-Exclusion — temporarily or permanently close your account

We encourage all players to use these tools proactively. Gambling should always be fun — never a financial solution.

You can request self-exclusion directly from your Account Settings under the Responsible Gaming section. Choose a temporary exclusion period (1 month, 3 months, 6 months, or 1 year) or opt for permanent self-exclusion. Once activated, you will not be able to log in or deposit during the exclusion period. For permanent exclusion, contact our support team directly. We take self-exclusion requests very seriously and process them immediately.

For additional support, PAGCOR operates responsible gaming resources for Filipino players. Visit the Responsible Gaming page for more information.

The minimum age to register and play on lenabet is 21 years old, in line with Philippine gaming regulations. We conduct strict age verification during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. If you know of a minor attempting to access lenabet, please contact our support team immediately.